TERMS OF WEBSITE USE

Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. Should you have any queries regarding our T&Cs, please contact us. T&Cs may change without notice.

Accessing Our Site

    • You must be 18 years of age or over to use our site and services.
    • By registering on our site, you agree that:
    • The personal information provided must be true, accurate and complete.
    • Your account and password are personal to you. You are responsible for maintaining the security of your account activities.
    • We may use your details to provide you with additional information and/or services for registered users in accordance with our privacy policy.
    • If you no longer wish to have a registered account, you may terminate your account at any time by contacting us.
    • VIP reserve the right to suspend or terminate your registered account at any time if you fail to comply with our T&Cs.

Price and Purchasing

Our prices include VAT.

The sale of products are subject to availability. We will inform you as soon as possible if the goods you have ordered are likely to be unavailable and to suggest an alternative. No contract of sale is deemed to have taken place until VIP has dispatched your order.

Payment must be made in full before goods are despatched.

VIP reserves the right to withhold supplies and to suspend any further deliveries in the event of non-payment or overdue payment.

Standard Delivery / Shipping

Standard delivery usually takes between two (2) to five (5) working days.

In order to confirm that an order shipped via post has indeed been lost, we must wait 15 working days (3 weeks) before making a claim. Most lost items are located within the postal system within this period of time. If your item is lost or undelivered, you should contact your local Delivery Office to see if they are holding the order, having already tried unsuccessfully to deliver it to you. If after 15 working days you have not received your order, please contact us with your order number, name and address for assistance.

If your item(s) are returned back to us for whatever reason, we will resend the items subject to a redelivery charge. If you decide to not have the goods returned, we will charge a €10 restocking charge (or 10% of the order value if over €100). We will be unable to refund actual delivery costs.

VIP will not be held responsible for lost parcels caused due to an incorrect delivery address entered by the customer.

Delivery address cannot be changed once the order has been shipped.

If you enter an incomplete or incorrect address, we shall have no responsibility or liability whatsoever for lost or failed deliveries due to an incomplete or incorrect delivery address.

We shall be entitled to charge you to re-send the Products which are the subject of your order to the correct delivery address.

VIP are unable to refund courier delivery charges. Courier delivery does not guarantee next day delivery. In the event of the parcel not being delivered next day, delivery charges will not be refunded.

If your item(s) are returned back to us for whatever reason, we will resend the items subject to a redelivery charge. If you decide to not have the goods returned, we will charge a €10 restocking charge (or 10% of the order value if over €100). We will be unable to refund actual delivery costs.

Warranty

28 day guarantee on all non-consumable items. All goods are warranted on delivery to the customer to be of the nature, substance and quality invoiced and to conform in all respects with all the appropriate statutory regulations.

Cancellation Rights

Return of unwanted items - Cooling off period.

Under the distance selling regulations you have the legal right to cancel your order within 7 working days of receipt of the goods. When goods are delivered to a third party you will only be able to exercise this right if you are able to return to us the goods you ordered. Please note that all goods returned under the Right to Cancel policy must be unused, resealable and in condition fit for resale. Cartomizers are a consumable item and non-returnable once opened due oral contamination and health and hygience reasons. It is your responsibility to contact VIP by email or phone to advise us of your intention to return or exchange any item(s) within 28 days of receipt. After this date, it falls solely within the discretion of VIP if a return or exchange will be accepted. Once notified, all items should be received at VIP within 5 days from the date of notification for this condition to apply. Items should be returned by Recorded Delivery service as we do not accept responsibility for items lost in the post and include the order number. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit.

You must return items to VIP by using the returns and exchanges procedure.

Return of faulty or damaged items

Faulty items will be accepted up to the Warranty terms. This does not affect your statutory rights.

If you refuse delivery due to an item being damaged, you should notify VIP of this within 7 days as stated above. If you are unaware of the damage in transit, the 7 day period still applies however once this has expired, any return is solely the discretion of VIP. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. We will not issue a return or exchange unless the item(s) are in a reasonable condition upon return.

Once we receive the returned items at our warehouse, you should allow a further 14 days for a replacement to be re-sent.

Failed Deliveries

If you are not available to receive your items and they are returned to us we will charge €10 (or 10% if the order is over €100) restocking fee if you decide not to have the items re-delivered.

Others

VIP shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Linking to Our Site

You may link to our home page provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exist.

Reliance on Information Posted

Commentary and other materials posted on our site are not intended to amount to any kind of advice on which reliance should be placed. In particular, the information on our site should not be used as a replacement for advice from a medical professional. We disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site or by anyone who may be informed of any of its contents.

Our Site Changes Regularly

We aim to update our site regularly and may change the content at any time. If the need arises, we may suspend access to our site or close it indefinitely. Any of the material on our site may be out of date at any given time and we are under no obligation to update such material or to keep it updated.

Security

Our payment providers use state of the art security tools and techniques, both proprietary and unique, to ensure that you are protected against security risks and payment fraud.

Statutory Rights

These terms and conditions do not affect your statutory rights as a consumer.

Thank you for visiting our site.