+353-1-475-0000 9am to 5pm
FREE Delivery in Ireland ONLY, this includes Northern Ireland. There is a €5 shipping charge outside Ireland. VIP offer all customers FREE Delivery on all orders over €50.
VIP Customers are entitled to a refund or an exchange within 14 days of purchase if the product is unopened and the customer has their original receipt (if paid by card a bank statement is sufficient as proof for an exchange only), 28 DAYS Warranty applies to Battery and Tank USB Charger only, if a part of the kit is faulty the customer is entitled to a replacement or a repair, a proof of purchase needs to be presented.
Refunds cannot be offered if any of the goods has been used due to health and hygiene reasons. Where returned Goods are found to be damaged due to the Buyer's fault the Buyer will be liable for the cost of the Goods and no refund will be offered.
The VIP 28 day Limited Warranty strictly covers the original purchaser only under the following terms: USB charger, wall adaptor, car charger and batteries are warranted for a period of 28 days and may be repaired or replaced at our discretion, a maximum of 1 (one) time only.
Batteries are consumable and as such are warranted for 28 days from the date of purchase. Batteries are manufactured to the highest standard, but may fail or degrade over a period of time, especially if used incorrectly. The expected lifespan of an electronic cigarette battery is around 2-3 months or a maximum of 150 charge cycles, depending on usage. Replacement batteries may be purchased from the VIP online store.
Refilling cartomizers with any substance may damage the automatic battery and will invalidate your warranty.
Cartomizers (Refills) are consumable products not covered under warranty due to the consumable nature of the product, and for health and hygiene purposes.
The Warranty excludes defects arising from accidental damage, misuse, inadequate maintenance, improper charging or use of alternative charging adaptors, or unauthorized modifications including the use of e-liquid substances.
Customer Services will troubleshoot your issue and e-mail you with instructions on how to fix the problem or provide you with information on how to return the product for testing.
All returned products are subject to testing prior to sending any replacement. Please allow 14 days for a replacement to be issued.
VIP will repair or replace (with a new or reconditioned part) components that are faulty at our discretion.