Returns

Unwanted items

You have the legal right to cancel your order within 7 working days of receipt of the goods. When goods are delivered to a third party you will only be able to exercise this right if you are able to return to us the goods you ordered. Please note that all goods returned under the Right to Cancel policy must be unused, resealable and in condition fit for resale. Cartomizers are a consumable item and non-returnable once opened due oral contamination and health and hygience reasons. It is your responsibility to contact VIP by email or phone to advise us of your intention to return or exchange any item(s) within 28 days of receipt. After this date, it falls solely within the discretion of VIP if a return or exchange will be accepted. Once notified, all items should be received at VIP within 5 days from the date of notification for this condition to apply. Please obtain proof of postage as we do not accept responsibility for items lost in the post and please include the order number with your return. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. Goods must be returned at the buyer's expense. We are unable to refund the cost of delivery. You must return items to VIP by using these returns and exchange procedures.

Please return to: VIP, Electronic Cigarette Ireland, Ground Floor, St. Stephens Green Shopping Centre, Dublin 2.

Faulty or damaged items

Faulty items will be accepted up to the Warranty terms. This does not affect your statutory rights.

If you refuse delivery due to an item being damaged, you should notify VIP of this within 7 days. If you are unaware of the damage in transit, the 7 day period still applies however once this has expired, any return is solely the discretion of VIP. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. We will not issue a return or exchange unless the item(s) are in a reasonable condition upon return.
Once we receive the returned items at our warehouse, you should allow a further 14 days for a replacement to be re-sent.

Please return to: VIP, Electronic Cigarette Ireland, Ground Floor, St. Stephens Green Shopping Centre, Dublin 2.

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