Aspire: AVP Pro Coil

Please note there will be slight delay in delivery of orders from today as An Post have introduced staggered working time for staff during the coronavirus outbreak.
Please accept our sincere apology for any inconvenience this might cause.

IRELAND (standard delivery)

Normal delivery may take 2-5 working days.

In order to confirm that an order shipped via post has indeed been lost, we must wait 15 working days (3 weeks) before making a claim. If after 15 working days you have not received your order, please contact info@vipelectroniccigarette.ie with your order number, name and address for assistance.

UK & EU COUNTRIES

Deliveries to countries within the EU are usually delivered between 3-7 days from dispatch.

In order to confirm that an order shipped via post has indeed been lost, we must wait 20 working days (4 weeks) before making a claim.

UNWANTED ITEMS

You have the legal right to cancel your order within 7 working days of receipt of the goods. When goods are delivered to a third party you will only be able to exercise this right if you are able to return to us the goods you ordered. Please note that all goods returned under the Right to Cancel policy must be unused, resealable and in condition fit for resale. Cartomizers are a consumable item and non-returnable once opened due oral contamination and health and hygiene reasons. It is your responsibility to contact VIP by email or phone to advise us of your intention to return or exchange any item(s) within 28 days of receipt. After this date, it falls solely within the discretion of VIP if a return or exchange will be accepted. Once notified, all items should be received at VIP within 5 days from the date of notification for this condition to apply. Please obtain proof of postage as we do not accept responsibility for items lost in the post and please include the order number with your return. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. Goods must be returned at the buyer's expense. We are unable to refund the cost of delivery. You must return items to VIP by using these returns and exchange procedures.

Please return to: VIP, Electronic Cigarette Ireland, Ground Floor, St. Stephens Green Shopping Centre, Dublin 2.

FAULTY OR DAMAGED ITEMS

Faulty items will be accepted up to the Warranty terms. This does not affect your statutory rights.

If you refuse delivery due to an item being damaged, you should notify VIP of this within 7 days. If you are unaware of the damage in transit, the 7 day period still applies however once this has expired, any return is solely the discretion of VIP. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. We will not issue a return or exchange unless the item(s) are in a reasonable condition upon return.

Once we receive the returned items at our warehouse, you should allow a further 14 days for a replacement to be re-sent.

Please return to: VIP, Electronic Cigarette Ireland, Ground Floor, St. Stephens Green Shopping Centre, Dublin 2.

At VIP, we want you to have confidence in your vaping experience, whichever product you choose to purchase. All our valued customers will benefit from comprehensive warranty on all VIP devices and accessories.

All new VIP and guest brand devices and accessories come with a warranty against fault. This means that if your device or accessory stops working as intended during the applicable warranty period, we will repair or replace it free of charge.

To view our warranty information in full, click here.

All branded products are to be used with that same brand alone as two different brands may be incompatible when trying to use them together. If you would like more information on this product and the items it is compatible with, please contact our customer service team.

VIP Customer Service: +353-1-475-0000

GENERAL SAFETY ADVICE

Always avoid the risk of static electricity
Always use the supplied USB and mains plug
Always avoid exposing your device to extreme heat/cold and direct sunlight
Always avoid contact with water
Never use a single disposable clearomizer for more than 30 days
Never use a single coil for more than 30 days
Never leave your device charging overnight
Never charge your device for longer than stated
Never leave your device charging unattended
Never carry a device or battery in your pocket
Never leave or store your device near keys, coins or other metal objects
Never charge your device with a damaged plug or USB
Never attempt to modify your device
Never use third party equipment to charge your device
Aged devices/batteries can become unstable and for safety reasons, should be replaced when they begin to degrade
Cartomizer/Coil/Clearomizer lifespan is subject to individual use